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Overcoming Objections / Conflict Resolution
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A customer, vendor or business partner objecting to our proposal or even giving us a flat ‘no’ can be really daunting. And it often leads to conflict because we simply don’t know how to respond in those situations – potentially making them even worse.
This 2.5 to 3-hour interactive seminar teaches a simple methodology to help our opposite number define their objections in actionable ways, and then help us respond in ways that move the conversation ahead constructively.
Specific topics include:
Warm up exercise
Exercise 2 - Objectivity and Subjectivity
Introduction to methodology
Objection clarification introduction
Exercise 3 - Role Play
The Perspective Change
Exercise 4 - Role Play
Solving the Issue
Exploring Further Objections
Exercise 5 - Role Play
Next Steps Planning
Recap & Summary